Privacy Policy

Oohlala.be (hereinafter: the « website ») is an initiative of:

New Consult Solution SRL (hereinafter « Oohlala », « we » and « us »)
Avenue de la Liberté, 22 - 1081 Brussels
VAT : BE 0741.808.884
E-Mail : info@oohlala.be
Phone : +32 473 58 19 06

Don't hesitate to contact us if you have any privacy related questions. We promise you an answer as soon as possible!

1. Why this privacy statement?

Every person who visits the website (hereinafter the « visitor ») as well as everyone who uses our services (hereinafter the « customer »), be it to place online advertisements, almost inevitably discloses certain personal data. These personal data constitute information that allows us to identify you as a natural person, regardless of whether we actually do so. You are identifiable as soon as it is possible to create a direct or indirect relationship between one or more personal data and you as a natural person. The visitor and the customer are hereinafter also referred to collectively as the « Data Subject ».

We use and process your personal data in accordance with the GDPR and other relevant legal provisions. Any reference to the GDPR in this Privacy Statement is a reference to the Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

Through this Privacy Statement, each Data Subject will be informed of the processing activities that Oohlala may carry out with its personal data. Oohlala reserves the right to amend this Privacy Statement at any time. Any substantial change will be clearly notified to the Data Subject. We recommend that the Data Subject consults this document regularly.

2. Who processes your personal data?

2.1. Controller

Oohlala alone or in cooperation with others determines which personal data is collected, as well as the purpose and means of processing this personal data. Consequently, Oohlala is a « controller » within the meaning of the GDPR.

Oohlala has taken appropriate technical and organisational measures to protect the personal data of its visitors and customers. Oohlala uses various appropriate security technologies and procedures to protect your personal data from unauthorized access, use or disclosure. Oohlala ensures that the personal information provided is securely stored in a controlled environment.

2.2. Processor(s)

Oohlala uses carefully selected « data processors » to process the personal data of visitors and customers. A processor is a natural or legal person who processes personal data at the request of or on behalf of the data controller. The processor is obliged to ensure the security and confidentiality of the personal data. The processor always acts in accordance with the instructions of the controller.

Oohlala makes use of the following categories of « processors » ; companies we have engaged for administrative, marketing, hosting, communication, analytical or payment purposes.

In order to ensure optimal protection of the Data Subjects' personal data, Oohlala has entered into the necessary contractual arrangements with the above-mentioned data processors to ensure that they apply the same high standards as Oohlala.

A transfer of personal data to a processor outside the European Economic Area (EEA) can only take place to countries that have been determined by the Data Protection Authority in Belgium to provide the same adequate level of protection or, if this would not be the case, insofar as Oohlala has made the necessary contractual arrangements with this processor, taking into account the standard provisions imposed by the Data Protection Authority in Belgium.

3. On what legal basis are your personal data processed?

In accordance with the GDPR, we process personal data on the basis of the following legal grounds:

  • On the basis of the performance of the agreement as agreed with the client, or the exercise of pre-contractual steps taken at the request of the Data Subject; or
  • On the basis of compliance with legal or regulatory provisions, relating to the management of the contractual relationship with the customer, in particular invoicing; or
  • Based on our legitimate interest in responding to requests for information from visitors and customers; or
  • Based on our express consent to the sending of promotional offers (direct marketing) to customers and visitors.

4. What personal data are processed?

Oohlala undertakes to collect and process only those personal data that are relevant and necessary for the purposes for which they are processed.

How much and which personal data Oohlala collects about you depends on your use of the website and/or our services. Oohlala's collection of personal data is further expanded as more intensive use is made of our website and our services. In general, customers will disclose more personal information than visitors. Specifically, we process the following categories of personal data:

  • Clients who place ads:
    • Personal identification details (surname, first name, address, login details);
    • Contact details (telephone number and e-mail address);
    • Financial identification details (bank details);
    • (special) personal data (gender, age, date and place of birth, nationality, photos, physical characteristics);

    This personal data is collected when the customer places an advertisement on our website.

  • Visitors:
    • Personal identification details (surname, first name, login details);
    • Contact detail (e-mail address);
    • Electronic identification data (cookies, IP address);

    This personal information is collected when you visit our website and in particular when you fill in and submit our contact form and subscribe to our newsletter.

5. For what purposes are your personal data used?

The processing of your personal data is essential for the proper functioning of the website and the related services. The collection of personal data is further expanded as the complainant makes more intensive use of our website and our services.

The processing will only take place for the following specific purposes:

  • Customers:
    • Customer management: customer administration, support and complaints monitoring.
  • Visitors:
    • Answering information requests via the contact form on the website;
    • Sending our newsletter.

Furthermore, the Data Subject's personal data may also be used for the following purposes:

  • Dispute management.
  • Protection against fraud and offences.

In addition, we use cookies to recognize (the IP address of) visitors and to offer them a personal user experience, to remember their technical choices and to detect and correct any errors on the website. Please refer to our Cookie Policy for more information on how we use cookies.

When you visit the website, some data is collected for statistical purposes. Such data is necessary to optimise the use of our website. These data are: presumed place of consultation, time and day of consultation, which pages were visited, etc. In order to protect your privacy as much as possible, these data are always anonymised.

The Data Subject always provides Oohlala with the personal data and can thus exercise a certain control. Oohlala reserves the right to suspend or cancel certain operations if the required personal data is missing, incorrect or incomplete.

6. Who receives your personal data?

Your personal data will only be processed for use within Oohlala. Your personal data will not be sold, passed on or communicated to third parties, except if you have given us your explicit consent or if the transfer is necessary for the execution of the agreement or is required by law.

We may disclose customers' personal data when this is necessary to comply with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

7. How long do we keep your personal data?

Your personal data will be kept as long as this is necessary to pursue the stated goals. They will be removed from our database when they are no longer needed to pursue these purposes or if the Data Subject validly exercises the right to remove the personal data.

8. What are your rights?

8.1. Guarantee of a lawful and safe processing of personal data

Your personal data will always be processed for legitimate purposes, as set out in Article 5. They shall be collected and processed in an appropriate, relevant and proportionate manner, and kept only as long as necessary to achieve the purposes envisaged.

8.2. Right of access

If you can prove your identity, you acquire the right to obtain information about the processing of your personal data. In this way, you have the right to access the purposes of the processing, the categories of personal data, the categories of recipients to whom the personal data is sent, the criteria that determine the period of data retention and the rights that you can exercise with regard to your personal data.

8.3. Right of rectification of personal data

Inaccurate or incomplete information can be corrected. It is first and foremost the User's responsibility to make the necessary changes to his « User Profile ». You can also contact us with a request for modification.

8.4. Right to delete your personal data

You also have the right to obtain the removal of your personal data in the following cases:

  • Your personal details are no longer needed for the intended purpose;
  • You revoke your consent to the processing of your personal data and there is no other legal basis for processing your personal data;
  • You have legitimately objected to the processing of your personal data;
  • Your personal data will be processed unlawfully;
  • Your personal data must be removed on the basis of a legal obligation.

The removal of personal details is mainly related to visibility; it is possible that the removed personal details will remain stored temporarily.

8.5. Right to restrict processing

In some cases, you have the right to request restrictions on the processing of your personal data. This is certainly the case in the event of a dispute regarding the accuracy of personal data, if the personal data is necessary in the context of legal proceedings or during the time necessary for Oohlala to determine that you can validly exercise your right of deletion.

8.6. Right to object

You have the right to object at any time to the processing of your personal data for « direct marketing » purposes, profiling purposes or purposes arising from the legitimate interests of the data controller. Oohlala will cease to process your personal data unless Oohlala can demonstrate that there are compelling legal reasons for processing your personal data which take precedence over your right to object.

8.7. Right to data portability

You have the right to obtain the personal data provided to Oohlala in a structured, common and machine readable form. In addition, you have the right to transfer these personal data to another data controller, unless this is technically impossible.

8.8. Right to revoke your consent

You have the right to withdraw your consent at any time, for example if you have given it as a visitor for direct marketing purposes.

9. How can you exercise your rights?

If you wish to exercise your rights, you must send a written request and proof of identity by registered letter to Oohlala, or by e-mail to info@oohlala.be. We will reply as soon as possible, at the latest one (1) month after receiving your request.

10. Possibility to submit a complaint

If you have any comments or complaints about the way in which we handle your personal data, please let us know first. In this way we can reach an amicable solution in mutual consultation.

If, after this notification, you are still not satisfied with the processing of your personal data by Oohlala, you have the right to file a complaint with the competent supervisory authority (for Belgium: https://www.dataprotectionauthority.be).